1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or holidays will begin processing on the next business day
- All orders are subject to product availability
2. Shipping Times
- Estimated shipping times vary depending on location and carrier
- Some of our parts are sourced internationally and may require additional time to arrive
- Delivery timelines provided at checkout are estimates and not guaranteed
3. Custom & Special Orders
- Custom or special-order items may have extended delivery times
- Delivery timelines will vary depending on manufacturer availability and production wait times
- Customers will be notified if significant delays occur
4. Shipping Rates
- Shipping rates are calculated at checkout
- Rates vary based on:
- Package size
- Weight
- Destination
- Carrier pricing
We work with multiple carriers to provide the most competitive shipping options available.
5. Order Inspection & Quality Control
- All orders in the possession of 365 Diesel are inspected prior to shipment
- Products are verified to be in “good condition” before being packaged and sent out
- If any issues are identified, we will contact you before shipping
6. Shipping Delays
Delays may occur due to:
- Carrier service interruptions
- Weather conditions
- Customs processing (for international shipments)
- High order volumes
Additionally:
- Orders placed on weekends or on days when carriers do not operate will be subject to additional processing and delivery time
7. Tracking Information
- Tracking details will be provided once your order has shipped
- It may take 24–48 hours for tracking updates to appear in the carrier system
8. Lost, Stolen, or Damaged Packages
- 365 Diesel is not responsible for lost or stolen packages once marked as delivered
- If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and product
We will assist in filing claims where applicable.
9. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details
- Orders returned due to incorrect addresses may incur additional shipping fees
10. International Shipping
- International orders may be subject to:
- Duties
- Taxes
- Import fees
These charges are the responsibility of the customer.
SHIPPING FAQ
Q: Why is my order taking longer than expected?
A: Some items are sourced internationally or made to order, which can extend delivery times beyond standard estimates.
Q: Can I change my shipping address after placing an order?
A: Address changes may be possible if the order has not yet shipped. Contact us immediately.
Q: Do you guarantee delivery dates?
A: No. All delivery times are estimates and depend on carrier performance and external factors.
Q: What happens if part of my order is delayed?
A: We may ship items separately or hold the order until all items are ready, depending on availability.
Q: Do you offer expedited shipping?
A: Expedited options may be available at checkout depending on your location and product availability.